Terms and Conditions

Terms & Conditions

1. General

By booking a service, consultation, or appointment, the client agrees to the following Terms of Service. These terms apply to all video services provided by Charles Raziel unless otherwise agreed in writing.

2. Services

Services may include consultation, planning, filming, editing, and color grading, as described on the website or agreed upon before the shoot. The exact scope of each project is discussed and agreed upon before filming. Any additional requests outside the agreed scope may require additional fees.

3. Booking & Payment

Bookings are confirmed once a date and time are agreed upon through the scheduling system or direct communication. Unless stated otherwise, payment is handled in person after the session or as agreed with the client. Prices listed on the website are starting prices and may vary depending on project complexity.

Failure to complete payment as agreed may result in delayed or withheld delivery of final materials.

4. Cancellations & Rescheduling

Clients are requested to provide at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a cancellation fee, no refund, or refusal of future bookings. If the videographer must cancel due to unforeseen circumstances, the client will be offered a rescheduled date or a full refund of any paid fees.

5. Clients are responsible for:

1) Arriving on time and prepared.

2) Ensuring access to the agreed location.

3) Securing any necessary permissions or permits for filming.

4) Informing the videographer of any special requirements in advance.

5) Delays caused by the client may reduce available shooting time and do not entitle the client to additional time or compensation.

6. Creative Direction & Expectations

While client input and references are welcome, the final artistic decisions regarding filming, editing, and color grading remain at the discretion of the videographer. By booking a service, the client acknowledges that artistic interpretation is subjective and agrees that minor differences in style or preference do not constitute grounds for refunds.

7. Revisions

Each project includes a reasonable number of revisions as agreed before delivery. Additional revisions beyond the agreed scope will incur additional fees. Revision requests must be made within a reasonable timeframe after delivery.

8. Delivery

Delivery timelines are discussed per project and may vary depending on workload and project complexity. Final deliverables are provided digitally unless otherwise agreed. Raw footage is not included unless explicitly agreed in writing.

9. Usage Rights

Unless otherwise agreed, the client receives permission to use the final delivered video for personal, promotional, or portfolio purposes. The videographer retains the right to use the work for self-promotion, portfolio display, and social media unless the client requests otherwise in writing before the shoot.

Commercial or third-party usage may require additional licensing.

10. Liability:

The videographer is not responsible for:

-Technical issues beyond reasonable control

-Conditions at filming locations

-Loss or damage caused by third parties

-In the unlikely event of equipment failure or data loss, liability is limited to a reshoot or refund of the paid service fee.

11. Safety & Conduct

A respectful, professional working environment is expected at all times. The videographer reserves the right to terminate a session immediately if a client behaves inappropriately, unsafely, or disrespectfully. In such cases, no refund will be issued.

12. Privacy

Client information is handled with care and used solely for communication and service delivery. Personal data will not be shared with third parties without consent.

13. Governing Law

These Terms of Service are governed by the laws of the Czech Republic.

14. Acceptance

By booking a service or appointment, the client confirms that they have read, understood, and agreed to these Terms of Service.